Credit Card Payment Policy

We accept secure credit card payments via Stripe, a trusted and PCI-compliant payment processor.

Accepted Payment Methods:

We accept the following credit and debit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover (if supported)
  • Other cards accepted by Stripe

Security:

Your payment details are processed securely by Stripe. We do not store or have access to your full credit card information at any time. All payment information is encrypted and handled in accordance with PCI-DSS compliance standards.

Billing:

You will be charged at the time of checkout. A confirmation email will be sent upon successful payment. If you encounter any issues with billing, please contact us.

Refunds & Cancellations:

If a refund is issued, the amount will be returned to the original payment method. Stripe may take 5–10 business days to process the refund, depending on your bank.

Disputes:

If you believe there was an unauthorized or incorrect charge, please contact us first before filing a dispute through your card provider. We’re happy to help resolve any concerns quickly.

SensePlanner Privacy Policy

Effective Date: 01/01/2025
Last Updated: 08/04/2025

Welcome to SensePlanner. Your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal and sensitive data when you use our website and services.

1. Who We Are

SensePlanner is a digital platform designed to manage sensitive client information, including but not limited to personal data, health information, and behavioral records, in a secure and responsible manner.

2. Information We Collect

We may collect the following categories of personal information, either directly from you or via your interaction with our site:

  • Personal Identifiers: Full name, Email address, Phone number, Address
  • Sensitive Client Data: Health records, Sensory profiles, Behavior assessments, Client notes or session data
  • Technical Information: IP address, Browser type, Access times, Device identifiers, Cookies and usage data

3. How We Use Your Information

  • To deliver and personalize our services
  • To manage client cases and professional documentation
  • To maintain security, audit, and regulatory compliance
  • To improve website functionality and user experience
  • To respond to inquiries or support requests
  • To fulfill legal or contractual obligations

We do not sell your data.

4. Lawful Basis for Processing (for GDPR Users)

We process personal and sensitive data on the following lawful bases:

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interests

5. How We Protect Your Data

  • End-to-end encryption
  • Secure servers and firewalls
  • Role-based access control
  • Regular security audits
  • Staff training

6. Data Sharing and Disclosure

  • With service providers (under strict confidentiality)
  • With legal authorities when required
  • With authorized individuals (therapists, guardians, etc.)

7. Data Retention

Data is kept as long as necessary for service delivery, legal obligations, and professional standards. Data is securely deleted or anonymized when no longer needed.

8. Your Rights

You may have the right to:

  • Access, correct, delete, or port your data
  • Object or restrict data processing
  • Withdraw consent

To exercise your rights, email us.

9. Cookies and Tracking

We use cookies to analyze traffic, improve site performance, and remember preferences. Manage cookies via your browser. See our Cookie Policy for full details.

10. Children’s Privacy

We do not knowingly collect data from users under 13 (or 16 in the EU) without verified parental consent.

11. International Users

Your data may be processed outside your country. We ensure it is treated securely under this policy.

12. Changes to This Policy

We may update this policy. Please check this page regularly.

13. Contact Us

Email: [email protected]
Website: www.senseplanner.com

SensePlanner Security Statement

We are committed to protecting the security and privacy of sensitive client data.

Data Protection

  • SSL encryption
  • Secure login protocols
  • Regular updates and monitoring
  • Firewall and malware protection

Access Control

Access is role-based and limited to authorized personnel only.

Secure Data Storage

All data is stored in encrypted databases within secure hosting environments. We use only verified plugins and themes.

Incident Response

We have a response plan for breaches to contain, investigate, and notify affected users per laws like GDPR.

User Responsibilities

  • Use strong passwords
  • Log out when done
  • Report suspicious activity

SensePlanner Terms of Service

Effective Date: 01/01/2025
Last Updated: 08/04/2025

1. Acceptance of Terms

By using our site or services, you agree to these Terms and applicable policies.

2. Description of Service

Tools for managing client data in health, education, or care settings.

3. User Eligibility

  • 18 years or older
  • Professional or caregiving role
  • Legal authority to manage client data

4. User Responsibilities

  • Provide accurate, lawful data
  • Keep login secure
  • Use lawfully and ethically
  • No reverse engineering or malicious behavior

5. Data Ownership and Consent

You retain data ownership. We use data only to provide our service. You are responsible for consent.

6. Account Security

Keep your credentials safe. Contact us if your account is compromised.

7. Intellectual Property

All site content and IP are owned by SensePlanner or its licensors.

8. Service Availability

We strive for high availability but do not guarantee 100% uptime.

9. Limitation of Liability

We are not liable for indirect damages or unauthorized access due to your negligence. Total liability is limited to your payments in the past 12 months.

10. Indemnification

You agree to indemnify us for any misuse, policy violations, or legal issues arising from your use.

11. Termination

We may suspend or terminate your access for violations. You may also cancel at any time by contacting us.

12. Modifications

We may update these Terms and will notify you if changes are significant.

13. Governing Law

Governed by the laws of Victoria, Australia. Disputes will be resolved under local jurisdiction.

14. Contact Us

Email: [email protected]
Website: www.senseplanner.com

SensePlanner Cookie Policy

Last updated: [Insert Date]

1. What are cookies?

Cookies are small files stored on your device to improve site performance and functionality. We use both first-party and third-party cookies.

2. Why do we use cookies?

  • Essential – security, access, and network functionality
  • Performance – to analyze usage and improve UX
  • Functional – to remember settings and preferences

Credit Card Payment Policy

We accept secure credit card payments via Stripe, a trusted and PCI-compliant payment processor.

Accepted Payment Methods:

We accept the following credit and debit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover (if supported)
  • Other cards accepted by Stripe

Security:

Your payment details are processed securely by Stripe. We do not store or have access to your full credit card information at any time. All payment information is encrypted and handled in accordance with PCI-DSS compliance standards.

Billing:

You will be charged at the time of checkout. A confirmation email will be sent upon successful payment. If you encounter any issues with billing, please contact us at contact us

Refunds & Cancellations:

If a refund is issued, the amount will be returned to the original payment method. Stripe may take 5–10 business days to process the refund, depending on your bank.

Disputes:

If you believe there was an unauthorized or incorrect charge, please contact us first at contact us before filing a dispute through your card provider. We’re happy to help resolve any concerns quickly.

SensePlanner Privacy Policy

Effective Date: 01/01/2025
Last Updated: 08/04/2025

Welcome to SensePlanner. Your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal and sensitive data when you use our website and services.

1. Who We Are

SensePlanner is a digital platform designed to manage sensitive client information, including but not limited to personal data, health information, and behavioral records, in a secure and responsible manner.

2. Information We Collect

We may collect the following categories of personal information, either directly from you or via your interaction with our site:

a. Personal Identifiers

  • Full name
  • Email address
  • Phone number
  • Address

b. Sensitive Client Data

  • Health records
  • Sensory profiles
  • Behavior assessments
  • Client notes or session data

c. Technical Information

  • IP address
  • Browser type
  • Access times
  • Device identifiers
  • Cookies and usage data

3. How We Use Your Information

Your information is used for the following purposes:

  • To deliver and personalize our services
  • To manage client cases and professional documentation
  • To maintain security, audit, and regulatory compliance
  • To improve website functionality and user experience
  • To respond to inquiries or support requests
  • To fulfill legal or contractual obligations

We do not sell your data.

4. Lawful Basis for Processing (for GDPR Users)

We process personal and sensitive data on the following lawful bases:

  • Consent – where you have given clear permission
  • Contract – where processing is necessary for a contract
  • Legal obligation – for compliance with legal requirements
  • Legitimate interests – when processing is necessary for our legitimate interests, and your rights do not override those interests

5. How We Protect Your Data

We implement industry-standard safeguards including:

  • End-to-end encryption of sensitive data
  • Secure servers and firewalls
  • Role-based access control
  • Regular security audits
  • Staff training on confidentiality and data protection

We store your data on secure servers.

6. Data Sharing and Disclosure

We only share your data with:

  • Service providers who help us operate our platform (under strict confidentiality agreements)
  • Legal authorities when required by law
  • You or individuals you explicitly authorize (e.g., therapists, guardians)

7. Data Retention

We retain personal and sensitive information only as long as necessary to:

  • Provide our services
  • Meet legal or contractual obligations
  • Comply with professional record-keeping standards

When no longer needed, data is securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access the data we hold about you
  • Correct or update your data
  • Request deletion of your data
  • Object to or restrict data processing
  • Withdraw consent at any time
  • Data portability

To exercise your rights, email us at contact us

9. Cookies and Tracking

We use cookies to:

  • Analyze website traffic
  • Improve site performance
  • Remember your preferences

You can manage cookies in your browser settings. See our [Cookie Policy] for full details.

10. Children’s Privacy

SensePlanner is not intended for users under 13 (or under 16 in the EU). We do not knowingly collect data from children without verified parental or guardian consent.

11. International Users

If you are accessing SensePlanner from outside Australia be aware that your data may be transferred to, stored, and processed in countries where our servers are located. We take steps to ensure your data is treated securely and in accordance with this policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page, with a revised “Last Updated” date. We encourage you to review the policy regularly.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

SensePlanner Privacy Team
Email: [email protected]
Website: https://www.senseplanner.com

SensePlanner Security Statement – SensePlanner

At SensePlanner, we are fully committed to protecting the security and privacy of the sensitive client data stored on our platform. We take a proactive approach to safeguarding information through robust technical and administrative security measures.

Data Protection

We implement industry-standard security practices to ensure your data remains safe, including:

  • SSL encryption (HTTPS) to protect data in transit
  • Secure login protocols including strong password enforcement and optional two-factor authentication (2FA)
  • Regular software updates and security monitoring to detect and address vulnerabilities
  • Firewall and malware scanning to protect against malicious activity

Access Control

Access to sensitive client data is strictly limited to authorized personnel only. Role-based permissions are enforced across our WordPress environment to prevent unauthorized access or data misuse.

Secure Data Storage

All client data is securely stored using encrypted databases. Our hosting environment is protected by a reputable provider with strong infrastructure security and regular backups to safeguard against data loss.

We only use verified and actively maintained plugins and themes. All components are regularly audited, and any outdated or insecure elements are promptly removed or updated.

Incident Response

In the rare event of a security breach, SensePlanner has a defined incident response plan to swiftly contain the threat, investigate the cause, and notify any affected clients in accordance with applicable data protection laws such as the General Data Protection Regulation (GDPR).

User Responsibilities

We encourage all users to take part in maintaining security by:

  • Using strong, unique passwords
  • Logging out of sessions when finished
  • Reporting any suspicious activity immediately

SensePlanner takes your privacy and data security seriously. If you have any questions about how we protect your information, please don’t hesitate to contact us.

SensePlanner Terms of Service

Effective Date: 01/01/2025
Last Updated: 08/04/2025

Welcome to SensePlanner. By using our website and services, you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read them carefully.

1. Acceptance of Terms

By accessing or using SensePlanner, you agree to be legally bound by these Terms, our Privacy Policy, and any applicable laws and regulations.

If you do not agree with any part of these terms, do not use the service.

2. Description of Service

SensePlanner provides tools and resources for managing sensitive client data, including sensory profiles, notes, planning documentation, and client assessments.

You must use this service only for lawful and ethical purposes related to client care, education, or support.

3. User Eligibility

To use this service, you must:

  • Be at least 18 years old or of legal age in your jurisdiction
  • Use the platform only for professional, personal, or caregiving purposes related to clients in your care
  • Have authority or consent to enter or manage sensitive client data (e.g., as a therapist, educator, parent, or legal guardian)

4. User Responsibilities

You agree to:

  • Provide accurate and lawful data
  • Protect login credentials and notify us of any unauthorized use
  • Respect the privacy of others and obtain appropriate consents when handling sensitive data
  • Use the service only in accordance with applicable laws (e.g., GDPR, HIPAA if relevant)

You may not:

  • Attempt to reverse engineer or tamper with the service
  • Use the service for any illegal, harmful, or exploitative purposes
  • Upload malicious software or code

5. Data Ownership and Consent

You retain ownership of the data you input. However, by submitting data, you grant us the right to store, process, and use that data strictly for the purpose of delivering our services.

You are responsible for obtaining any required consent to input or share personal or sensitive data with SensePlanner.

6. Account Security

You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access, you must notify us immediately at contact us

7. Intellectual Property

All content, branding, code, and intellectual property associated with SensePlanner are the exclusive property of SensePlanner or its licensors.

You may not reproduce, modify, distribute, or repurpose any part of the service without our written permission.

8. Service Availability

We strive to provide uninterrupted service, but we do not guarantee 100% uptime. We may perform scheduled maintenance or experience downtime due to unforeseen issues. We will do our best to notify you of any significant interruptions.

9. Limitation of Liability

To the fullest extent permitted by law, SensePlanner shall not be liable for:

  • Any loss or damage resulting from your use or inability to use the service
  • Any unauthorized access to your data due to your failure to secure your account
  • Any indirect, incidental, or consequential damages

Our total liability is limited to the amount you paid us (if any) in the 12 months prior to the event giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless SensePlanner and its affiliates, employees, and contractors from any claims, damages, or legal actions resulting from:

  • Your use of the service
  • Your violation of these Terms
  • Your handling of sensitive client data without appropriate rights or consent

11. Termination

We reserve the right to suspend or terminate your access to the service at any time, with or without notice, for violations of these Terms or any applicable laws.

You may terminate your account at any time by contacting us at contact us

12. Modifications

We may update these Terms from time to time. If changes are material, we will notify you by email or through the service. Your continued use of the service after updates constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and interpreted under the laws of Victoria, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in Australia/

14. Contact Us

If you have any questions about these Terms, please contact us:

SensePlanner Support Team
Email: contact us
Website: https://www.senseplanner.com

SensePlanner Cookie Policy

Last updated: [Insert Date]

This Cookie Policy explains how SensePlanner (“we”, “us”, and “our”) uses cookies and similar technologies to recognize you when you visit our website at https://www.senseplanner.com (“Website”). It explains what these technologies are, why we use them, and your rights to control our use of them.

1. What are cookies?

Cookies are small text files placed on your computer or device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide useful information to website owners.

Cookies set by SensePlanner are called “first-party cookies.” Cookies set by parties other than us are called “third-party cookies” and are typically used for analytics, marketing, and functionality enhancements.

2. Why do we use cookies?

We use cookies for several reasons, including:

  • Essential cookies – To enable core functionality like security, network management, and accessibility.
  • Performance cookies – To analyze how visitors use the website and improve functionality.
  • Functional cookies – To remember your preferences and personalize your experience.
  • Marketing cookies – To deliver relevant advertising based on your interests.

Some cookies are required for technical reasons in order for our Website to operate, while others help us improve your experience.

3. Types of cookies we use

  • Strictly Necessary Cookies: Required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas.
  • Analytics/Performance Cookies: Help us understand how visitors interact with our Website by collecting and reporting information anonymously.
  • Functionality Cookies: Enable the Website to provide enhanced functionality and personalization.
  • Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests.

4. How can you control cookies?

You can control and manage cookies in several ways:

  • Through the cookie consent banner that appears when you first visit the site.
  • By adjusting your browser settings to refuse or delete cookies.

Please note that disabling certain cookies may affect the functionality of the Website.

Useful links for managing cookies in common browsers:

5. Updates to this policy

We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please check this page regularly for updates.

6. Contact us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

Email: contact us
Website: https://www.senseplanner.com